Ping problem

[Robert]

Hello, unfortunately I cannot speak German that well in order to explain my issue.

I have bought the Homenet Turbo option with 70 MBits down and 14 up and I have been always having connection problems and never gotten the amount of speed that I am paying for and I have to say that it's quite frustrating. I have tried contacting through phone but to no success, I've tried changing the connection between 3G and LTE and honestly I have no idea what to do anymore, I've changed my home too and it's pretty much the same connection here if not a bit better. The most I've gotten was 25 MBits down, but I'm usually having like 5-10 MBits down and upgrading my contract to a better internet won't do much since I don't think it would improve connection if I'm not even getting to the amount I'm currently paying for. The ping I'm usually having when playing online games is around 60 but it ALWAYS spikes up to 200-300 ping and it's honestly unplayable at that point, it usually does that when my brother or anyone in the house watches a video on 720p which is kind of a problem since I'm only getting 5 MBits down. If you know any way I could improve the connection, because honestly I'm thinking of changing my internet provider since this is pretty frustrating.

[Robert]

I've done that but it didn't fix the ping problem, I'm still having 100-200 ping spikes.

[Käthe]

Hi @Robert!

When all this changes of settings didn't improve your connection, I recommend to contact our colleagues via message. Just open our My-T-Mobile App on your phone (available for iOS and , log in and push the "Nachrichten" button.
I hope they find a satisfying solution for you.

BW, Käthe

[Robert]

Apparently my password is not right, and when I'm entering my "Rufnummer" on the Forgot Password option I receive no SMS on the router website on the SMS tab do you think that you could possibly change my password? 

EDIT: I've managed to reset it, thank you for the help though

Edited April 5, 2018 by Robert

[Käthe]

You can change your password with an agent on our serviceline and of course in every T-Mobile Shop in Austria. Try this link: https://www.t-mobile.at/info-und-support/shopfinder/

BW, Käthe

[jagadesanasokan]

Hello I brought a new connection but I couldn't connect my internet. It show no service. 

[NTM]

vor einer Stunde schrieb jagadesanasokan:

Hello I brought a new connection but I couldn't connect my internet. It show no service. 

With what plan & device are you having trouble with and where?

[MarioM]

So switching to 3G did not improve your ping? I cant only play my games with 3G connection.

Have tried to change the APN to business?

[Robert]

No switching between 3G and LTE doesn't improve my ping at all, although it does sometimes improve my download speed, and about the APN how do I change it to business exactly?

[Robert]

Bump

[MarioM]

If you can read german have a look at this post: 

 

If not, tell me then i wil translate it for you.