Received a bill for my modem, which I gave back to Magenta in July?!

[Daniel McDonald]

Hi,

 

I cancelled my UPC Internet at the end of June 2019. Today I received a bill from you, 50 for internet and 65 for modem.

 

First, please confirm for me that the contract has been cancelled.

 

Second, I gave my modem back to the Magenta store in Vienna Mariahilferstr in mid July 2019. The guy in the store confirmed that everything was fine, so why am I now getting changed for the modem? Please reverse this charge.

 

Also, is this forum really the only way to contact customer support online? Sorry, I couldn't find any other way to do it.

[MarioM]

2 hours ago, Daniel McDonald said:

Hi,

 

I cancelled my UPC Internet at the end of June 2019. Today I received a bill from you, 50 for internet and 65 for modem.

 

First, please confirm for me that the contract has been cancelled.

 

Second, I gave my modem back to the Magenta store in Vienna Mariahilferstr in mid July 2019. The guy in the store confirmed that everything was fine, so why am I now getting changed for the modem? Please reverse this charge.

 

Also, is this forum really the only way to contact customer support online? Sorry, I couldn't find any other way to do it.

As @NTM already mentioned, it is better to call Magenta directly.

If you have the confirmation sheet as well, then everything should be fine

 

Br,

Mario

[NTM]

vor 14 Minuten schrieb Daniel McDonald:

I don't understand, do you people work for Magenta? Can I not just be helped from here now that I am here? I no longer live in Austria and don't want to make international calls...

I don't work for Magenta. There are moderators on this public forum but they to don't answer contract specific questions here.

[Daniel McDonald]

Right, OK, so I  need to call or use the app. Will do.

[NTM]

Hello @Daniel McDondald

Well, this is the only way not to contact Magenta if you have an inquiry like this.

You can contact Magenta via WhatsApp, the Chat in the Magenta App, or phone.

Did you return your Modem within 14 days after you cancelled your contract?

regards NTM

[Daniel McDonald]

@NTMYes, I did. Everything was confirmed for me in the store when I took in the modem.

 

So can this charge be removed from my bill now? 

 

I don't understand, do you people work for Magenta? Can I not just be helped from here now that I am here? I no longer live in Austria and don't want to make international calls...