Zum Inhalt springen

Magenta Community

Received a bill for my modem, which I gave back to Magenta in July?!

Hi,

 

I cancelled my UPC Internet at the end of June 2019. Today I received a bill from you, 50 for internet and 65 for modem.

 

First, please confirm for me that the contract has been cancelled.

 

Second, I gave my modem back to the Magenta store in Vienna Mariahilferstr in mid July 2019. The guy in the store confirmed that everything was fine, so why am I now getting changed for the modem? Please reverse this charge.

 

Also, is this forum really the only way to contact customer support online? Sorry, I couldn't find any other way to do it.

Diesen Beitrag teilen


Link zum Beitrag
Auf anderen Seiten teilen

5 Antworten auf diese Frage

Recommended Posts

Hello @Daniel McDondald

Well, this is the only way not to contact Magenta if you have an inquiry like this.

You can contact Magenta via WhatsApp, the Chat in the Magenta App, or phone.

Did you return your Modem within 14 days after you cancelled your contract?

regards NTM

1

Diesen Beitrag teilen


Link zum Beitrag
Auf anderen Seiten teilen
2 hours ago, Daniel McDonald said:

Hi,

 

I cancelled my UPC Internet at the end of June 2019. Today I received a bill from you, 50 for internet and 65 for modem.

 

First, please confirm for me that the contract has been cancelled.

 

Second, I gave my modem back to the Magenta store in Vienna Mariahilferstr in mid July 2019. The guy in the store confirmed that everything was fine, so why am I now getting changed for the modem? Please reverse this charge.

 

Also, is this forum really the only way to contact customer support online? Sorry, I couldn't find any other way to do it.

As @NTM already mentioned, it is better to call Magenta directly.

If you have the confirmation sheet as well, then everything should be fine :)

 

Br,

Mario

2

Diesen Beitrag teilen


Link zum Beitrag
Auf anderen Seiten teilen

@NTMYes, I did. Everything was confirmed for me in the store when I took in the modem.

 

So can this charge be removed from my bill now? 

 

I don't understand, do you people work for Magenta? Can I not just be helped from here now that I am here? I no longer live in Austria and don't want to make international calls...

1

Diesen Beitrag teilen


Link zum Beitrag
Auf anderen Seiten teilen
vor 14 Minuten schrieb Daniel McDonald:

I don't understand, do you people work for Magenta? Can I not just be helped from here now that I am here? I no longer live in Austria and don't want to make international calls...

I don't work for Magenta. There are moderators on this public forum but they to don't answer contract specific questions here.

2

Diesen Beitrag teilen


Link zum Beitrag
Auf anderen Seiten teilen

Right, OK, so I  need to call or use the app. Will do.

2

Diesen Beitrag teilen


Link zum Beitrag
Auf anderen Seiten teilen

Erstelle ein Benutzerkonto oder melde dich an, um zu kommentieren

Du musst ein Benutzerkonto haben, um einen Kommentar verfassen zu können

Benutzerkonto erstellen

Neues Benutzerkonto für unsere Community erstellen. Es ist einfach!

Neues Benutzerkonto

Anmelden

Du hast bereits ein Benutzerkonto? Melde dich hier an.

Jetzt anmelden


×

Magenta Webmail Login

Bitte wählen Sie aus, in welches Webmail Sie sich einloggen möchten.