Change contract

[JTViking]

I used to get English support through the UPC telephone desk, but now I'm trying to find a way through it so I can reduce my monthly tarrif. I can not seem to do it on magenta online either.

 

Any ideas?

[NTM]

Hi @JTViking

Since you are a customer from UPC, your current tariff will be changed on July 1st (you should have been notified about the changes).

From July 1st, you will also have access to the MyMagenta for Magenta/T-Mobile customers. Probably by then, you will also be able to change it online.

If you want to change it now, you could try WhatsApp or Facebook if you can't get someone who can speak English on the phone.

 

regards NTM

[JTViking]

Well, this is about as helpful as a chocolate fireguard.  how about actually having an attempt at solving my issue?

[MarioM]

4 hours ago, JTViking said:

Well, this is about as helpful as a chocolate fireguard.  how about actually having an attempt at solving my issue?

Well actually this is just a community board ... If you have troubles you need to try it via E-mail, Whatsapp or whatever is available  ...

Do you have any german speaking friends who could help you?

[Topologik]

Hi @JTViking

 

Am 26.6.2019 um 06:19 schrieb JTViking:

Well, this is about as helpful as a chocolate fireguard.  how about actually having an attempt at solving my issue?

 

As @MarioM said - this is a community board where users can help other users and exchange ideas. If you need direct help from our support, please use other contact channels. You can find them on our website. Usually there is also someone who speaks English.

 

Mia_