Cannot access "Port Forwarding" (Connect Box)

[dgs]

I would like to open some ports in my Connect Box, but I cannot acces the "Port Forwarding" menu. After some research, I found that my router should have the "Port Forwarding" menu under the Security settings .  Nevertheless, mine looks like this:

 

Could you please help me to be able to access this configuration? Thank you!

 

P.S.: I know that most likely, I need magenta to setup something in my account, but I was not able to reach the customer technical service by phone. So if someone from magenta needs my customer number, I can provide it by private message.

 

 

 

Bearbeitet Juni 12, 2019 von Karo
For data protection reasons I have hidden the link to your invoice. Best regards, Karo

[IT-Freak]

It is not a general Problem. It has to be activated for each costumer which needs this feature.

(It is a feature which is creating costs for magenta so it is only activated on request.)

 

Please request a public IPv4 Adresse or request a change your internetline to IPV4.

E.g. "Könnten Sie mir bitte meine Internetleitung auf IPv4 umstellen."

 

[IT-Freak]

You habe to request a public ipv4 Adress. 

You can do that over magenta.at/service

[dgs]

Thank you @IT-Freak. Where exactly at magenta.at/service can I request that? I couldn't find it; by WhatsApp they told me that they cannot do technical stuff and I couldn't contact yesterday the hotline for technical support... Is there another way, like email? Thanks again.

[IT-Freak]

Try the magenta hotline. Unfortunately their is no email contact possible. 

 

[cicero]

Hello there DG -- did you ever get this resolved? I'm attempting to do the same (in order to open ports 80 and 443).

[IT-Freak]

It is not a general Problem. It has to be activated for each costumer which needs this feature.

(It is a feature which is creating costs for magenta so it is only activated on request.)

 

Please request a public IPv4 Adresse or request a change your internetline to IPV4.

E.g. "Könnten Sie mir bitte meine Internetleitung auf IPv4 umstellen."