Detailed previous invoice

[chungtd]

Dear the team,

 

I saw this month, my bill was higher than previous months. So, I would like to check what were the reasons.

But, I was not able to access the detailed previous invoice.

Something had changed in the website so it was not possible.

Could you please help?

Many thanks!

[chungtd]

  Am 9.12.2019 um 16:34 schrieb MarioM:

Hi, what kind of problem did you have?
Problems on logging in?

 

Br,

Mario

Expand  

 

Many thanks for your reply.

I did log-in and in the page:

https://mein.magenta.at/myTNT/invoice.page

Everytime I click on Rechnungen, it loads the same page (I attached a screenshot here)

I could not find a way to see detailed invoice of previous month at all

Bearbeitet Dezember 10, 2019 von chungtd

[IT-Freak]

On the right sight, the point 'Rechnung' should be the thing you are looking for. 

[chungtd]

  Am 10.12.2019 um 08:08 schrieb IT-Freak:

On the right sight, the point 'bill' should be the thing you are looking for. 

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It is so strange. 

Nothing happens, only one page loads over and over!

[Andrea_]

Hello @chungtd,

 

maybe you have made the login with your "Benutzerkennwort" not with your online password?

Have you already set an online password under https://ca.magenta.at/ca/setopw.jsp ?

Best regards,

Andrea

[MarioM]

  Am 9.12.2019 um 14:18 schrieb chungtd:

Dear the team,

 

I saw this month, my bill was higher than previous months. So, I would like to check what were the reasons.

But, I was not able to access the detailed previous invoice.

Something had changed in the website so it was not possible.

Could you please help?

Many thanks!

Expand  

Hi, what kind of problem did you have?
Problems on logging in?

 

Br,

Mario