Internet ontract termination from overseas

[Daniel McDonald]

I recently left Vienna, and therefore need to cancel my UPC internet plan as soon as possible. I had it for around two years with no problems.

 

Unfortunately I can't find a simple place to do this online in the Magenta system.

 

I would very much appreciate if somebody from customer support could get in contact with me and help me with termination. I can't speak German, which makes it really hard to do over the phone. And because I'm not in Austria anymore, I can't visit the office in person.

[NTM]

Hey @Daniel McDonald

You can cancel your Magenta (as well as former UPC and T-Mobile) plans @ https://www.magenta.at/kuendigung

If it's a mobile Internet plan you can also follow this link: https://www.magenta.at/kuendigung/#mobil/sonstiges

There you would just need to fill out the form at the bottom and attach a termination notice (which you could create here: https://www.tarife.at/kuendigen).

If it's a DSL or Cable plan Magenta only offers a callback Service to terminate the plan: https://www.magenta.at/kuendigung/#kabel

But you could instead try https://www.online-kuendigen.at/

And since it is the Juli 1st your earliest termination date is the August 31st because of the one month period of notice.

kind regards

NTM

[Daniel McDonald]

6 minutes ago, NTM said:

Hey @Daniel McDonald

You can cancel your Magenta (as well as former UPC and T-Mobile) plans @ https://www.magenta.at/kuendigung

If it's a mobile Internet plan you can also follow this link: https://www.magenta.at/kuendigung/#mobil/sonstiges

There you would just need to fill out the form at the bottom and attach a termination notice (which you could create here: https://www.tarife.at/kuendigen).

If it's a DSL or Cable plan Magenta only offers a callback Service to terminate the plan: https://www.magenta.at/kuendigung/#kabel

But you could instead try https://www.online-kuendigen.at/

And since it is the Juli 1st your earliest termination date is the August 31st because of the one month period of notice.

kind regards

NTM

 

Hi,

 

Thanks for the links. I think it's pretty crazy that you'd try to change till end of August, since I've been writing since last week and just getting auto replies saying 'sorry we are very busy right now'. My plan was to cancel before leaving Austria, but I guess site redesigns made it pretty hard to do that.

 

I will hope that UPC/T-Mobile/Magenta (not so trustworthy, when it keeps changing names) is understanding of their own site issues when I go through the cancellation process tomorrow morning. I still can't log into the various apps I am supposed to use to speak with someone, since my old credentials are not accepted. It's an absolute nightmare, and should not be passed on to customers.

 

I will update this space with whether or not I was forced stay two months in a contract because of this platform overhaul

[NTM]

vor 3 Minuten schrieb Daniel McDonald:

I think it's pretty crazy that you'd try to change till end of August

Just as a piece of information: I don't work for Magenta or former UPC/T-Mobile and don't receive compensation for the time I spend here (since it is a users help users forum).

These are just the rules of the Austrian telecommunications market. 

If you have issues with any Austrian telecommunications company you can contact the regulative entity (the RTR) at any time: https://www.rtr.at/de/tk/TKKS_Schlichtung01

And yea please keep us updated here.