I have an existing contract for Internet signed in October 2017 and valid until October 2019. I am a student in Austria and I almost finished my education here. Now I will do an ERASMUS+ semester in Germany.
I was in a T-Mobile office in Villach and tried to ask to remain T-Mobile client in Germany (to futher extend my T-Mobile membership outside of Austria). However, the employee explained to me that T-Mobile Austria and T-Mobile Germany are two different entities and transferring the Internet service is not possible. The employee also told me that I cannot use my Austrian T-Mobile cube in Germany since there is no cover outside of Austria).
So my questions are:
Is there a legal basis on which I can terminate my contract? (prooving that I leave the country and my residense will not be Austria & T-Mobile cannot provide me with the services I need)
OR
Can I somehow still use my Austrian T-Mobile internet in Germany?
Frage
Vladimir Vasilev
Dear all,
I have an existing contract for Internet signed in October 2017 and valid until October 2019. I am a student in Austria and I almost finished my education here. Now I will do an ERASMUS+ semester in Germany.
I was in a T-Mobile office in Villach and tried to ask to remain T-Mobile client in Germany (to futher extend my T-Mobile membership outside of Austria). However, the employee explained to me that T-Mobile Austria and T-Mobile Germany are two different entities and transferring the Internet service is not possible. The employee also told me that I cannot use my Austrian T-Mobile cube in Germany since there is no cover outside of Austria).
So my questions are:
Is there a legal basis on which I can terminate my contract? (prooving that I leave the country and my residense will not be Austria & T-Mobile cannot provide me with the services I need)
OR
Can I somehow still use my Austrian T-Mobile internet in Germany?
Thank you in advance,
Vladimir
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