Vertragskündigung?

[Vladimir Vasilev]

Dear all,

I have an existing contract for Internet signed in October 2017 and valid until October 2019. I am a student in Austria and I almost finished my education here. Now I will do an ERASMUS+ semester in Germany.

I was in a T-Mobile office in Villach and tried to ask to remain T-Mobile client in Germany (to futher extend my T-Mobile membership outside of Austria). However, the employee explained to me that T-Mobile Austria and T-Mobile Germany are two different entities and transferring the Internet service is not possible. The employee also told me that I cannot use my Austrian T-Mobile cube in Germany since there is no cover outside of Austria).

 

So my questions are:

Is there a legal basis on which I can terminate my contract? (prooving that I leave the country and my residense will not be Austria & T-Mobile cannot provide me with the services I need)

OR

Can I somehow still use my Austrian T-Mobile internet in Germany?

 

Thank you in advance,
Vladimir

[IT-Freak]

Are you affected by the price change? If are affected, you could terminate the contract instantly.

 

https://www.t-mobile.at/faq/#!vertrag/kundigung/frage/2147

If you leaf Austria and if you have a registration from the new country (Meldebestätigung) you could terminate the contract now, but you would have to pay until October.

 

https://www.t-mobile.at/faq/#!vertrag/anmeldung++ubernahme+++verlangerung/frage/83

The last option would be, to give to contract to an other person. It costs €49,90.

 

[IT-Freak]

Yes, that is normal. That 'Servicepauschale' is charged once a year.

 

If you would be affected by the price increase, you would have got an letter telling you about the change.

 

[Vladimir Vasilev]

vor 5 Stunden schrieb IT-Freak:

Are you affected by the price change? If are affected, you could terminate the contract instantly.

 

https://www.t-mobile.at/faq/#!vertrag/kundigung/frage/2147

If you leaf Austria and if you have a registration from the new country (Meldebestätigung) you could terminate the contract now, but you would have to pay until October.

 

https://www.t-mobile.at/faq/#!vertrag/anmeldung++ubernahme+++verlangerung/frage/83

The last option would be, to give to contract to an other person. It costs €49,90.

 

Thank you for the answer!

The only thing I could find regarding "price change" is this:
Weitere Leistungen & Gebühren
Servicepauschale jährlich (13.10.2018 bis 12.10.2019) 18,33€.

This service was added to my November payment (1 year after the contract was signed).

Is this service normal? I could not find it in the contract.

[Hotfixxx]

Hello!

The answer from IT-Freak is correct - you pay the "Servicepauschale " once a year, for every mobile phone or internet contract in austria (at least for all "big" providers like t-mobile, telering, A1, 3). Included services are different, but its for services like free hotline, customer zone online, paper bills and other services so you dont have to pay extra for them.

Greetings - Chris